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Privacy policy

Our Privacy Policy

SatBuyer has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, and/or SatBuyer which operates this Web site, wants to demonstrate our commitment to your privacy, by notifying you of:

- What personally identifiable information of yours is collected through this Web site;
- The organization collecting the information;
- How the information is used;
- With whom the information may be shared;
- What choices are available to you regarding collection, use and distribution of the information;
- The kind of security procedures that are in place to protect against the loss, misuse or alteration of information; and
- How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should contact us immediately.

Visiting and/or
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized SatBuyer features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Ordering from SatBuyer
When you order from SatBuyer, we need your name, email address, shipping address and credit/debit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Customer Service
All contact with SatBuyer must be made via email. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Our Third Party Relationships
We have established several relationships with third party vendors to best serve our customers.

- Retailer: SatBuyer operates this Web site pursuant to agreements with the satellite providers (BSkyB and Freesat), these providers are entitled to access and use the information collected through this Web site to the same extent and in the same manner as SatBuyer.

- Affiliates: An affiliate program allows other Web sites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs.

- Order Fulfilment: Certain vendors of ours may provide customer order fulfilment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfil and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.

- Credit/Debit Card Processing: We use Sagepay (previously called Protx) to process credit/debit card orders. We supply them with data for credit/debit card authorization and fraud detection only and they are restricted from using the data for any other purposes.

- Web Site Evaluation: From time to time, we may engage certain third parties to observe and track the behaviour of the users of this Web Site in order to evaluate the performance and features of the Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

- Additional Third Party Relationships: From time to time, SatBuyer may engage other third parties to assist in providing marketing, order processing, fulfilment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Security Policy
We use Secure Socket Layer (SSL) encryption technology to protect your personal payment information on checkout. All personal payment details you provide will be protected by this policy, and the policy of our third party "Credit/Debit Card Processing" companies.

Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Questions about our Policies
If you have questions or concerns regarding this statement, you should contact us immediately.